At any given moment, conversations may be happening about your brand online (both positive and negative). Some of those conversations could be happening on dedicated review platforms, but others might appear on social media — maybe even right on your own page. At times, you might feel like your reputation
Businesses today can’t have a conversation about brand reputation without considering their online presence. Reputation management continues to be a critical component of online marketing today; in 2020 alone, an estimated 87% of consumers read reviews online for local businesses, up 6% from the previous year. That’s why it’s so
At times, you might find yourself staring at a new online review, wondering how to respond to your customer. Sometimes, the response will come easily, like when a customer leaves glowing feedback about your product or service. Other times, you might find yourself responding to online reviews that are more
Getting a great online review for your business has a way of putting a spring in your step, doesn’t it? Whether your Love Language is “words of affirmation” or you just love to hear someone singing your praises, positive online reviews tell you that you’re doing something right. And most
When you’ve worked hard to build a business, negative online reviews can be a real disappointment. You might do everything right, and some customer, somewhere, will manage to find something wrong. Unfortunately, this is simply a fact of doing business in the 21st century. At the same time, negative online
One of the divisions at Rallio is called Rallio Local, wherein our customers entrust our team with managing their Facebook ad campaigns, as well as responding to their social media engagements and any online reviews that appear on Google and Facebook. I happen to be the person in charge of
